Booking terms

Cancellation & refund policy

We block your selected dates exclusively after confirmation. For this reason, all confirmed direct bookings are non-refundable.

Non-refundable after confirmation

Direct bookings are non-refundable

Once payment is completed and your booking is confirmed, the amount paid is non-refundable. This applies to cancellation, change of plans, illness, travel disruption, visa or transport issues, no-show, late arrival, early departure and any reduction in the booked stay.

Date-change requests

A date change is not guaranteed. We may consider one request at our discretion, subject to availability and the applicable rate for the new dates. Any additional amount must be paid; a lower new rate does not create a refund or credit.

If we cannot provide the stay

If Bathinda Stays cancels a confirmed direct booking because the booked apartment cannot be provided, you may choose a suitable alternative offered by us or receive a full refund of the amount paid to Bathinda Stays.

Duplicate or excess payment

A verified duplicate or excess payment will be returned to the original payment method after reconciliation. Payment-gateway and bank processing timelines may apply.

Important

• Payment confirms that the guest has read and accepted this policy and our house rules.
• Bookings made through Airbnb or another platform follow the cancellation policy displayed on that platform for that reservation.
• Refunds, where applicable under the exceptions above, are processed to the original payment method.

Last updated: 24 September 2026